About Us

Who We Are

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Adrasteia Services is a multidisciplinary, person-centred disability service committed to delivering high-quality, individualised supports under the National Disability Insurance Scheme (NDIS).
We specialise in psychosocial, behavioural, and capacity-building supports, offering a holistic and trauma-informed approach that empowers people to live safe, meaningful, and self-directed lives.

Our team consists of qualified practitioners, including Social Workers, Behaviour Support Practitioners, Support Coordinators (Level 2 & Psychosocial Recovery Coaches), Allied-Health partners, disability support workers, and administrative specialists who share a unified commitment to dignity, human rights, and professional excellence.

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Mission Statement
 

Adrasteia Services empowers people with disability to live safe, meaningful, and self-directed lives. We provide high-quality, person-centred supports grounded in dignity, choice, and human rights. Through trauma-informed practice, cultural respect, and collaborative partnerships, we aim to build capacity, strengthen independence, and foster inclusion within communities.

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Vision Statement
 

To be recognised as a trusted, innovative, and values-driven disability service that champions safety, autonomy, and opportunity for every person we support.
Adrasteia Services envisions a future where people with disability experience full participation, equitable access, and unconditional respect in all areas of life.

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Our Purpose
 

To deliver accountable and ethical disability supports that uphold the principles of the NDIS—choice and control, capacity building, inclusion, and improved quality of life.
We exist to enhance wellbeing, promote independence, and ensure that every participant receives tailored, evidence-based supports aligned with their goals and aspirations.

 

Core Values
 

1. Respect & Dignity: 
   We honour each individual’s rights, autonomy, and lived experience.
    

2. Safety: 
   We create physically and emotionally safe environments using trauma-informed practice.
    

3. Inclusion: 
   We support full participation in community life and celebrate diversity.
    

4. Accountability: 
   We operate with transparency, integrity, and strong governance.
    

5. Collaboration: 
   We work alongside participants, families, carers, and stakeholders to achieve shared outcomes.
    

6. Quality & Excellence: 
   We commit to ongoing improvement, professional development, and evidence-based practice.

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What We Do – Our Services
 

Adrasteia Services provides a broad range of disability supports including:
 

Support Coordination (Level 1, 2 3) & Psychosocial Recovery Coaching

• NDIS navigation and capacity building

• Strength-based psychosocial support

• Collaborative goal implementation

• Crisis planning and risk management

Behaviour Support (Improved Relationships)

• Functional Behaviour Assessments (FBA)

• Behaviour Support Plans (Interim & Comprehensive)

• Restrictive practice compliance

• Staff training, coaching, and implementation monitoring

• Trauma-informed and rights-based interventions

Core Supports & Community Access

• Daily living assistance

• Skill building and independence

• Community participation

• Mentoring, routine building, and life-skills coaching

Advocacy & Participant Representation

• Supporting participant voice

• Rights-based support

• Coordination with government and community services

Specialised Support Services

• Crisis planning & safety planning

• Wellness plans and environmental safety planning

• Collaborative case management

• Budgeting assistance and NDIS plan preparation

• Guardianship and stakeholder engagement

Our Approach – How We Work
 

Adrasteia Services delivers supports using a holistic, trauma-informed, culturally responsive framework that prioritises:

Person-Centred Practice

Participants lead their own planning, decisions, and goals.

Human Rights & Autonomy

We uphold NDIS principles, ensuring freedom, dignity, and informed choice.

Trauma-Informed Care

We recognise how trauma impacts behaviour, communication, and safety—and respond with empathy, predictability, and collaboration.

Evidence-Based Practice

Our plans, assessments, and interventions reflect current research and best practice guidelines.

Collaborative Partnerships

We work alongside families, carers, allied health professionals, schools, hospitals, Plan Managers, Public Guardian, Trustee, and the wider disability sector.

Quality, Safety & Governance
 

We maintain strict adherence to:

• NDIS Quality & Safeguards Commission standards

• Code of Conduct

• Incident reporting

• Restrictive practices rules

• Continuous improvement processes

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Who We Support
 

Adrasteia Services supports children, young people, and adults with disability, including those with:

• Psychosocial disability

• Autism Spectrum Disorder

• Intellectual disability

• Cognitive/brain injury

• Complex trauma

• Behaviours of concern

• High-risk or high-complexity support needs

• Forensic or justice-involved backgrounds

• SIL, ILO, or shared-living environments

• Cultural and linguistic diversity

• LGBTQIA+ participants

• Regional and remote participants

We ensure all supports reflect cultural safety, diversity, and individual identity.

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Our Team
 

Our people are the heart of Adrasteia Services.
We employ:

• Qualified Social Workers

• Behaviour Support Practitioners

• Positive Behaviour Support (PBS) specialists

• Psychosocial Recovery Coaches

• Support Coordinators

• SIL/Support Workers

• Allied Health partners (OT)

• Administrative and compliance staff

• Trainee and student placements

All staff receive ongoing supervision, training, and adherence to NDIS safeguarding frameworks.

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Commitment to Quality & Continuous Improvement
 

We embed quality in everything we do through:

• Regular audits (internal and external)

• Incident investigations

• Complaints and feedback systems

• Policy and procedure review cycles

• Staff supervision & capability building

• Participant satisfaction monitoring

We view feedback as essential to growth and remain committed to transparent, ethical practice.

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Governance & Compliance
 

Adrasteia Services maintains robust governance including:

• Clear organisational structure and leadership

• Policy and procedure frameworks

• Documented risk management systems

• Record-keeping and data security compliance

• Mandatory reporting and safeguarding processes

• Restrictive practice compliance and reporting

• Participant rights & consent management

Our organisation is guided by the NDIS Practice Standards, relevant legislation, and best practice guidelines.

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Why Participants Choose Us
 

Participants and stakeholders choose Adrasteia Services because we provide:

• Genuine connection and respectful relationships

• Reliable, timely communication

• Skilled and caring practitioners

• A safety-first, trauma-informed environment

• Consistent, high-quality documentation and planning

• Flexible, tailored supports

• Strong advocacy and participant voice

We show up. We listen. We follow through.